The LMACC promotes excellence across Lloyd’s claims services by driving operational improvements, supporting innovation and advocating for a standard of service that elevates claims. The work of the LMACC helps to protect the market’s reputation through effective expert oversight. Alongside its strategic focus, it provides guidance on emerging risks and opportunities. The committee is aligned closely to its advisory groups of Claims Operations Leaders and NexGen, as well as the various class of business claims sector groups. Meeting on a monthly basis, the committee tackles strategic objectives and priorities that support the delivery of claims service excellence.
The LMACC is committed to promoting the brand, performance and reputation of the Lloyd’s claims community. This work is central to elevating Lloyd’s claims standing with regulators, customers, brokers and business partners. By showcasing the exceptional service and innovative claims solutions that the Lloyd’s claims community embraces, we help bring the Lloyd’s claims value proposition to life.
Attracting new talent into London market claims is a strategic goal for the LMACC. The committee sponsors and actively supports the various talent workstreams, led by the claims team. This include the promotion of the claims job simulations, in partnership with Forage, and encouraging advertisement of early career opportunities on London Insurance Life. Additionally, the LMACC are advocates for the development of the Claims Market Pathway Programme, which aims to establish a market standard for foundational claims skills and capabilities.
Supporting the Data Council’s initiative to develop a core claims data record, the LMACC is also actively engaged with the research outlined in the LMA’s claims strategy. This includes exploring the potential of collective, anonymised Lloyd’s claims data, identifying insights from existing data points and evaluating opportunities to expand current data capture.
