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Legal and Regulatory Update, August 2026

3rd August 2026

The first half of 2026 was a very busy and productive time for the LMA’s Legal and Regulatory team. We’ve engaged on a diverse range of topics across the market while continuing to support our colleagues in Underwriting, Claims, Operations, Finance and Risk and the LMA Academy.

Below, we’ve outlined the key successes and activities the team has worked on and delivered. While not exhaustive, this summary offers a snapshot of the impactful work supported in H1.

For further updates on our ongoing consultations and focus areas, access our monthly Legal & Regulatory Radar.

Geopolitical work

The Legal and Regulatory Team’s geopolitical work has been dominated by Iran, including:

Shipping: Following the outbreak of the Iran conflict, we dealt with various issues arising out of notices of cancellation across marine classes and worked to correct press and political misinterpretation that these represented a withdrawal of war cover. We addressed member, regulatory and press questions on reinstatement, Strait of Hormuz transits, consequential delay, grip of the peril, the DFC scheme and payments for transiting territorial waters. The Joint War Committee amended restricted areas, including US military bases, and we spoke at a London Risk Week event alongside Antares. The Legal Committee also heard from Richard Waller KC on potential legal issues arising out of the closure of the Strait.

International waters and shadow fleet: We considered the risk implications of US/UK appetite to board foreign-flagged vessels in international waters and options for scrapping unusable ‘shadow fleet’ vessels involved in Russian oil shipping, including through RUSI and other discussions.

Aviation: At the Aviation Hull War Committee’s request, the LMA issued LMA5703 stating that underwriters could reasonably treat the resumption of Middle East operations after airspace closures as a material change of risk under LSW555D. LIIBA’s Aviation Committee has challenged this position. The LMA also reminded leaders of duties to inform followers of contractual changes and obtained legal advice from the top 10 aviation jurisdictions on automatic termination.

Sanctions: We received advice from Richard Neylon and John Kimbell KC on sanctions and terrorism issues linked to toll payments for Strait transits and they presented a webinar on the subject to the market. The LMA continues to work with Lloyd’s on sanctions and licensing changes, aiming to minimise divergence between US, UK and EU regimes. Key issues include changes to the Russian oil price cap, US sanctions on Iranian oil and Venezuela sanctions, and the practical implications of an increasingly fragmented sanctions landscape.

Tolls: We assessed the insurance implications of toll payments for Strait transits and engaged extensively with OFAC and OFSI on their interpretation. Following the sanctions event (above), we worked with Jawdat Kurshid KC to produce a clause supplementing the sanctions clause and discharging cover upon a toll payment being made. The clause and guidance were shared with OFAC and OFSI, and following consultation with insurers, brokers and regulators has been published.

War clause/five powers project: A CUO committee-led working group is considering how to improve certainty around the use of ‘five powers’ war clauses, where cover terminates on war between any two powers. The actual moment of termination is difficult to define when the ‘war’ is not ‘boots on the ground’. The work is expected to proceed in two phases:

  • agreeing a clause wording and examples of what will, and will not, constitute war between the five powers, and assessing use of a suspensory mechanism rather than automatic termination;
  • reviewing whether a more flexible mechanism, potentially involving an independent expert panel, could reduce disputes. Discussions continue with the market, LMG, reinsurers and brokers.

Other geopolitical work

Engagement has covered government backstops for war and NatCat exposures, insurance affordability and cyber insurance penetration in the SME market. On NatCat, we met EU Commission representatives to discuss options for closing protection gaps in Europe.

International engagement

Insurance Europe and Global Federation of Insurance Associations (GFIA) conferences: Arabella Ramage and John Levett attended the Insurance Europe annual conference and GFIA Spring General Assembly in Brussels in May, engaging with other national trade bodies 1:1 on geopolitical risk and local market issues.

RIMS: Arabella Ramage, with Gavin Williams from Starr, presented The Questions you did not Know to Ask: Insurance Across Jurisdictions, covering hazards and pitfalls in international placements.

Legal

Legal Committee: Katy Wilson of Ascot succeeded Rhic Webb of Aegis as chair, with Matthew Hunter of Asta and Alexandra Smith of QBE joining as new members. The committee has considered AI governance and lessons from Russian aviation litigation in the context of the Middle East conflict.

LIC Managing Agency Outsourcing Agreement: The Legal Committee considered LIC-requested amendments, many from the NBB. The final agreement will be distributed to the market in August.

Enhanced underwriting: We published ‘Navigating the risks of enhanced underwriting’ in the International Comparative Legal Guides (ICLG) to Insurance & Reinsurance 2026, covering additional risks in enhanced underwriting models. The chapter is available on the LMA website.

Product liability legislation: The Legal and Claims Committees had input into the LMA’s representations in relation to questions asked by the Law Commission on the potential reform of product liability legislation in the UK and in particular the incorporation of information technology/AI into products. 

EU Retail Investment Strategy (RIS) watching brief: Proposed RIS amendments to the EU Intermediation Directive that could have affected third-country broker and carrier branches were deleted, but related work is expected in the IDD review from 2027. The Legal and Regulatory Committees will maintain a watching brief.

Trainees: Jay Desai joined the Legal Wordings Trainee Scheme and Dorottya Tornai qualified into QBE’s legal department. Current secondments are:

  • Max Gross – Convex
  • Muhammad Hammad – Munich Re Syndicate
  • Daniella Olu-Davies – Aegis

Emerging Litigation Forum

  • Shoosmiths presented key litigation trends for 2026, including AI implementation risks. A summary is available here.
  • Clyde & Co presented on recent litigation concerning social media addiction. A replay is available here.

Lawyers’ Forum: Kyle Moran and Alan Harrell of Phelps Dunbar presented on PFAS, toxic torts and public nuisance claims. Bob Haken and Will Reddie also presented on operational resilience following recent PRA policy statements.

Law and jurisdiction event: Harry Wright of 7KBW, Rani Noakes of 4 Pump Court and Katie Wilson of Ascot presented on the importance of law and jurisdiction in policies, available here. A US-focused follow-up is provisionally planned for 15 September.

FERN 3: Work has commenced in earnest on the review of FERN 3 aka the CPSA. We have engaged Clifford Chance in conjunction with the IUA to conduct a review of the draft contract.

Regulatory Committee

New members: Natasha Grasso (Berkley), Kevin Ball (Asta) and Natalie Dick (Riverstone) joined the committee in March, bringing new market perspectives.

International Forum: Simon French (Travelers) has taken over as chair for these sessions. Invites are now sent out as LMA bulletins so please sign up to attend these useful updates through the events page of the website.

Insurance Europe: The LMA has formally joined Insurance Europe, supporting our regulatory strategy and international influence. We are attending committees and reporting significant consultations through the Regulatory Radar.

Simplifying insurance rules: Following the FCA’s December 2025 policy statement, the LMA worked with members on market guidance, now published. We continue to lobby on the consumer definition and extra-territorial application of Consumer Duty, with further consultation expected in Q3.

PRA DyGIST: We supported risk colleagues on the PRA dynamic stress test, including Lloyd’s Market Day in February, and fed market reactions back to Lloyd’s and the PRA.

Non-Financial Misconduct: Following the FCA’s publication of updated guidance in December, the LMA coordinated with the IUA and LIIBA on a new webinar update to the market. This is available to rewatch here. We have also responded to the UK government consultation on use of non-disclosure agreements in employment disputes.

Operational Resilience: incident and material third-party reporting: March policy statements addressed several LMA concerns, but breadth and implementation remain issues. A working group is collecting views on proportionality and implementation costs.

Modernising redress and the Ombudsman Service: This work continues with more consultations released in Q1 alongside a policy statement. We are working with members of the RegCom and Conduct Committee on what work is needed in the application of these changes. 

Lloyd’s Two Stage Complaints Process: The LMA supports moving from blanket Lloyd’s oversight to an outcomes-based approach focused on managing agent performance. Consultation ended in March, with implementation expected early next year.

Senior Managers and Certification Regime (SMCR): Phase 1 has gone live and phase 2 is expected for consultation later this year. The LMA is updating guidance and has circulated the FCA survey so managing agents can identify burdensome parts of the regime and support lobbying.

Saudi Arabia foreign reinsurer registration: The LMA worked with Lloyd’s international regulatory team to keep the market informed and requested an extension to the registration deadline. The deadline moved to the end of May and all managing agents are now registered. More information is available in Crystal+.

Financial Services Bill: We worked with the LMG and Lloyd’s on proposed changes to the draft bill to allow the PRA and FCA to rely on Lloyd’s for work such as on senior manager authorisation.

Other matters

Brazil: The LMA continues to work with local counsel on Brazilian regulatory changes. An amended Duty of Enquiry endorsement has been published, further endorsements are in development and we are working with Lloyd’s and the Brazilian insurance association on clause awareness and feedback.

India: Lloyd’s GIFT City platform in India went live in 2026 and the Lloyd’s multinational team also signed an agreement with a local fronting partner for use by the market on multi-national placements.

India have also begun the implementation of their mandatory Reinsurance placement platform ETASS Re.

The LMA is facilitating information sharing on these developments via our International Forum. Further information is available on Crystal +.

Cyber: We have created a simple modular SME product and are considering how cyber insurance can support key suppliers affected by cyber events. The SME product is being finalised.

Consultations: The LMA has reviewed and triaged 105 consultations and responded to 20, including The Mills Review into the long-term impact of AI on retail financial services:

  • The European Commission Fighting online fraud – action plan
  • The European Ocean Act
  • CP25/37: Targeted clarifications of Handbook materials – FCA
  • CP25/35: Quarterly consultation paper No.50
  • European Commission: Climate Resilience Framework Consultation 2026
  • CP25/33: Regulatory fees and levies: policy proposals for 2026/27 –  FCA
  • Product liability – law commission
  • EU public procurement rules – revision
  • Consultation on the Appointed Representative regime
  • Ownership and Control Test in UK Financial Sanctions Regulation
  • Complaints Handling at Lloyd’s
  • Economic Crime Information Sharing
  • CP 26/9: Modernising the Redress System
  • Trade in a Turbulent World: How Should the UK Deploy Its Trade Instruments?
  • HM Treasury Market Engagement Group
  • Call for Evidence: Committee Inquiry – EU
  • Call for Evidence: Committee Inquiry – US
  • Targeted Consultation on the Competitiveness of the EU Banking Sector
  • Microsoft Business Software and IT Services Market Investigation

The latest responses can be found on our website.

Arabella Ramage
Legal and Regulatory Director
Lloyd’s Market Association

Issued: 03 August 2026

Emerging Professionals Claims Community: An Intro to FinPro Claims

28th July 2026

The Emerging Professionals Claims Community regularly hosts market groups and professionals to share their insights into their specific sectors, areas of expertise of career journeys, providing emerging professionals with exposure into areas outside of their day to day.

In this presentation, Simon Garrett (CMS) and Annabel Evans (Enstar Group) give an introduction to FinPro claims.

Replay – UAE Law and Jurisdiction in Insurance Disputes

The LMA, alongside a panel of speakers from HFW, recently hosted a webinar on United Arab Emirates (UAE) law and jurisdiction in the context of insurance disputes.

Using a fictional Dubai property insurance claim as a case study, the session considered how governing law and jurisdiction clauses may affect coverage disputes and the conduct of proceedings in the UAE.

The discussion looked at the interaction between onshore Dubai courts and the DIFC courts, possible jurisdiction challenges, and the risk of parallel proceedings.

Please note that the webinar and slides are provided for information only and do not constitute legal advice.

If you have any questions about the webinar, please contact Ray Koh.

Download the slides here

Legal Counsel,
LMA

LMA announces new members of Chief Underwriting Officers’ Committee

London, 28 July 2026: The Lloyd’s Market Association (LMA) has announced the selection of new members to its Chief Underwriting Officers’ Committee (CUOC), the senior underwriting committee representing the Lloyd’s market.

The CUOC plays a central role within the LMA’s committee structure, bringing together Chief Underwriting Officers and Active Underwriters from across the market. Reporting to the LMA Board, the committee provides strategic leadership on underwriting issues and supports market-wide initiatives, helping to maintain Lloyd’s position as the leading global marketplace for specialty (re)insurance.

Members have been selected following a rigorous process led by the LMA Nominations and Governance Committee, together with the CUOC Chair and Deputy Chair. The selection process considered a range of factors, including diversity of underwriting expertise and firm representation across large, medium and small managing agents.

The selected CUOC members are:

  • Nicola Stacey, Chaucer (Chair)
  • Russell Bean, Talbot (Deputy Chair)
  • Ian Bridge, Dale
  • Martin Burke, MS Amlin (continuing member)
  • Andrew Dolphin, Hiscox (continuing member)
  • Gavin Hayes, Beazley
  • David Hopkins, Asta
  • John King, Brit
  • Ross Louden, Nephila (continuing member)
  • Chris Smelt, MAP (continuing member)
  • Henry Mumme-Young, SCOR
  • Henry Nelson, Liberty Specialty Markets
  • Melanie Raven, Ark
  • Toby Read, AXIS
  • Alois Rouffiac, Canopius (continuing member)
  • Kevin Shallow, QBE
  • Carolyn Shreeve, Allied World (continuing member)
  • Steven Tebbutt, Starr
  • Matt Yeldham, AEGIS London

Matthew Bellamy, Underwriting Director at the LMA, commented: “The CUOC plays a vital role in representing the interests of underwriters across the Lloyd’s market, from driving conversations on emerging risks to promoting excellence in underwriting performance.

“We have brought together individuals with a broad range of experience, perspectives and technical expertise, which will be critical as the market continues to evolve.”

Nicola Stacey, Chief Underwriting Officer at Chaucer, added: “We would like to thank the selected committee members, retiring members and all those who were nominated in what was a highly competitive process. The level of engagement demonstrates the importance that the wider market places on the work of the CUOC and its role in supporting the market.”

ENDS

Notes to Editors

Media relations contacts

LMA:
Carole Porter, Head of Marketing and Communications | +44 20 3307 3947 | Email: carole.porter@lmalloyds.com

Omnia Partners:
Victoria Sisson, Director | +44 794 129 4872 | Email: victoria.sisson@weareomniapartners.com

Notes

About the Lloyd’s Market Association

The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. 59 Lloyd’s managing agents and members’ agents are members of the LMA.

We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy. For more information visit: www.lmalloyds.com.

LMA launches Claims Capability Framework to support the future of London market claims talent

27th July 2026

London, 22 July 2026: The Lloyd’s Market Association (LMA) and International Underwriting Association (IUA) have today launched the Claims Capability Framework, a cross-market resource designed to support the development of claims professionals during their first two years in the London market.

The framework, developed by the LMA with support from across the London market, establishes a clear pathway for the technical knowledge, skills and experiences expected of new claims entrants. It aims to provide a consistent foundation for the development of claims practitioners across the London market, while remaining flexible enough for firms to integrate into their existing learning and development programmes.

The framework has been co-created by 37 professionals from 25 market firms, including heads of claims, claims managers, emerging claims professionals and HR and learning specialists from across Lloyd’s, the company market and the broking community. It covers six core capability areas, from market and technical claims knowledge through to governance, operations and interpersonal skills.

Janine Powell, Claims Director at the LMA, commented: “As the market continues to evolve, it is essential that we invest in developing the next generation of claims professionals and maintain high professional technical standards and skills.

“The Claims Capability Framework provides a clear and consistent pathway of skills, technical knowledge and learning experiences that new entrants should expect to develop during their first two years in the market. Importantly, it has been created by the market, for the market, demonstrating the commitment to delivering high-quality foundational learning for the claims profession.”

Joe Shaw, Director of Claims at the International Underwriting Association, said: “The London market faces a vital challenge to recruit new claims talent and it is just as important to ensure that as people enter the market they receive the training and development they need to establish successful careers.

“The Claims Capability Framework seeks to do this by laying out a clear pathway for achievement. It will provide opportunities to furnish practitioners with both essential skills and a professional network that will stand them in good stead for years to come.”

Alongside the framework, the LMA has also published an implementation guide and supporting FAQs to help organisations embed the framework in a way that best suits their own development strategies.

The Claims Capability Framework can be accessed via the LMA website and IUA website.

ENDS

Notes to Editors 

Media relations contacts 
 
LMA: 
Carole Porter, Head of Marketing and Communications | +44 20 3307 3947 | Email: carole.porter@lmalloyds.com 

Omnia Partners: 
Victoria Sisson, Director | +44 794 129 4872 | Email: victoria.sisson@weareomniapartners.com 

About the Lloyd’s Market Association 

The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. 59 Lloyd’s managing agents and members’ agents are members of the LMA. 

We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy. For more information visit: www.lmalloyds.com

NMA2244F USA and Canada Loss Occurrence Clause Published

23rd July 2026

The LMA’s Property Reinsurance Business Panel has published an updated USA and Canada Loss Occurrence Clause, NMA2244F.

NMA2244F replaces NMA2244E, which has been archived.

All LMA model clauses are purely illustrative and are published and distributed for the guidance of Lloyd’s managing agents, brokers and other market participants. All contracting parties are free to agree to different conditions/amend the model clauses as they see fit; the LMA does not protect its intellectual property rights over model clauses. It is for underwriters to decide whether or not any contractual language is acceptable on any given risk. Model documents are available on the Lloyd’s Wordings Repository (LWR).

Contact

Toby Clark
Executive, Technical Underwriting
toby.clark@lmalloyds.com

LMA publishes new clause and guidance note addressing transit fee payments in the Strait of Hormuz

London, 23 July 2026: The Lloyd’s Market Association (LMA) has published a new model clause for use by marine hull underwriters, addressing the position of transit fee, toll or other payments made in connection with vessels passing through the Strait of Hormuz.

The clause has been developed to provide clarity to the market on the insurance position where it has been confirmed that a payment (including financial or other forms of payment) has been made to enable a vessel to pass through Iranian territorial waters or otherwise transit the Strait.

The LMA has developed the clause in response to concerns about applicable sanctions and terrorism legislation arising where insurers become aware, or through appropriate due diligence ought reasonably to become aware, that any financial or non-financial payment has been given by the insured. It is intended to operate alongside existing sanctions clauses.

Under the clause, insurers will not cover any such payment. In addition, where a payment has been made, cover for the relevant vessel will cease due to the risk of a breach of sanctions and/or terrorism legislation in the US, UK or EU.

Arabella Ramage, Legal and Regulatory Director at the LMA, commented: “The clause and guidance have been developed to support the market in navigating a complex and evolving legal and regulatory environment.

“It provides a clear contractual position for insurers and insureds where transit payments, including non-financial payments, are given in connection with passage through the Strait of Hormuz. The clause and guidance align with existing sanctions and terrorism frameworks, while also evidencing the insurer’s due diligence and compliance.”

The clause and guidance note are available on the LMA website.

ENDS

Media relations contacts

LMA:

Carole Porter, Head of Marketing and Communications

+44 20 3307 3947 | carole.porter@lmalloyds.com

Omnia Partners:

Will White, Partner

+44 777 155 247 | will.white@weareomniapartners.com

About the Lloyd’s Market Association

The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. 59 Lloyd’s managing agents and members’ agents are members of the LMA.

We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy. For more information visit: www.lmalloyds.com.

Strait of Hormuz Transit Fee Condition

The LMA has published a new model wording, LMA5708 Strait of Hormuz Transit Fee Condition.

This clause has been published for use by marine (hull) underwriters. The clause is intended to address the position where a transit fee, toll or other charge is paid for a vessel to pass through Iranian territorial waters or otherwise to transit the Strait of Hormuz.

A guidance note and Sanctions and Terrorism Tables have been produced to assist insurers in using the clause.

The clause and guidance have been developed in light of legal and regulatory concerns arising where insurers become aware, or should through due diligence become aware, that a transit fee has been paid. It is intended to sit alongside existing sanctions wording.

Under the clause, insurers have no liability to indemnify any such payment and, where such a payment has been made, are discharged from obligations in respect of the relevant vessel. This clause carves back any charges levied as payment only for such specific maritime or navigational services rendered to the vessels that are legally permissible under the United Nations Convention on the Law of the Sea (UNCLOS) and any sanctions clause.

All LMA model clauses are purely illustrative and are published and distributed for the guidance of Lloyd’s managing agents, brokers and other market participants. All contracting parties are free to agree to different conditions/ amend the model clauses as they see fit; the LMA does not protect its intellectual property rights over model clauses. It is for underwriters to decide whether or not any contractual language is acceptable on any given risk. Where the text of an LMA model clause is amended, parties should make clear, next to any reference to the relevant LMA number, that the clause or wording has been amended. The LMA reference number identifies the published LMA model wording and should not be used in a policy in a way that may suggest that an amended wording is the unamended LMA model wording. Model documents are available on the Lloyd’s Wordings Repository (LWR).

Claims individuals with 15+ years’ experience drops to 31% within the Lloyd’s market

16th July 2026

The recent Lloyd’s Market Association Claims Talent Survey points to the loss of experienced professionals, impact of AI and continued pressure on the mid-career talent segment.

London, 16 July: Data published today from the Lloyd’s Market Association (LMA) Claims Talent Survey reveals an increase in new entrants (under three years’ experience), alongside a reduction in highly experienced professionals (over 15 years’ experience) within the Lloyd’s claims talent pool.

The survey was conducted as a follow-up to the LMA Claims Talent Survey in 2023, and responses from the majority of Lloyd’s managing agents revealed that talent remains a priority for claims leaders.

A picture of the current market:

  • Data indicates that the number of claims individuals with 15+ years’ experience dropped from 37% in 2023 to 31% in 2025.
  • New entrants, which include university graduates, school leavers and outside-of-industry talent, now accounts for 52% of junior roles. This is an increase from 37% in 2023.

Although respondents represent just over 50% of the managing agent community, initial signs suggest a shift in the demographic profile of the claims community.

Talent sourcing trends:

  • 69% of talent is recruited from within the existing Lloyd’s market talent pool. Down from 74% in 2023.
  • The recruitment of experienced adjusters (15+ years) from the Lloyd’s market has dropped from 22% in 2023 to 17% in 2025.
  • In terms of which channels are used for recruitment, the use of recruitment agencies has decreased by 16%, while internal recruitment also decreased by 6%. However, the use of LinkedIn in talent sourcing increased by 11%.

Heads of claims also highlight these challenges as continuing:

  • Poaching remains a concern, where a decreasing pool of experienced talent leads to higher demand for candidates. Investment in training and development is undermined by the difficulty of retaining those who have benefited from it.
  • Flexible working environments issues emerge as there is a reluctance among candidates to commit to four days a week in the office.
  • The 5-7 year and 15+ year experience cohorts remain the hardest to recruit for, with a continued trend of candidates seeking senior roles without the requisite background.
  • Salary expectations continue to outpace experience levels.
  • There is a limited talent pool across classes, especially within niche markets.

The data shows that hiring strategies have broadened. There has been increased recruitment of school leavers, graduates and individuals from outside the insurance industry. Notably, ‘outside-of-industry’ hiring strategies have shifted, from a previous focus on solicitors to a wider emphasis on transferable skills such as data, risk management, digital capability and communication.

When asked whether their view of future risks and opportunities had changed, heads of claims pointed to two overriding factors: the pace of technology change and increased automation, and a perceived reduction in knowledge and expertise within the market.

The survey revealed that the skills most frequently cited as critical for the future reflect this shift:

  • Data and analytics
  • Technical expertise
  • Customer communication
  • Relationship management
  • Portfolio management
  • Adaptability and strategic thinking.

Janine Powell, Claims Director at the LMA, said: “Claims has a growing story to tell as a career destination, and the future of claims depends on getting the balance right.

“It’s great we’re attracting new talent, and must continue initiatives to do so, but we cannot afford to lose the depth, judgement and experience that sit within our mid-career professionals.

“What’s evident is the digitalisation of claims. If we embrace AI and automation in the right way, we free up space for higher-value work and create a genuine demand for new technical professionals, opening doors to different talent pipelines.

“What being a ‘good’ claims professional looks like is shifting. However, what isn’t is the human dimension of the role. The survey shows that the critical aspects of a claims professional are both technical and relational. The market’s aim now should be to develop claims professionals who can combine technical and human insights, as both are essential to the evolving market.”

ENDS

Notes to Editors

Media relations contacts

LMA:
Carole Porter, Head of Marketing and Communications | +44 20 3307 3947 | Email: carole.porter@lmalloyds.com

Omnia Partners:
Will White, Partner, Omnia Partners | 07771 555247 | Email: will.white@weareomniapartners.com

About the Lloyd’s Market Association

The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. 59 Lloyd’s managing agents and members’ agents are members of the LMA.

We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies. We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy. For more information visit: www.lmalloyds.com.

Replay – Model Completeness Questionnaire

9th July 2026

In this session for heads of exposure management, Lloyd’s detailed the purpose of the MCQ and how it is utilised at Lloyd’s.

Lloyd’s representatives Colette Jardine (Natural Catastrophe Risk Specialist) and Luke Knowles (Head of Catastrophe Risk Analytics) ran through the MCQ template and provided guidance for syndicates on how to complete it.