Conduct Committee

The LMA Conduct Committee supports the Lloyd’s market in understanding and responding to conduct-related regulatory expectations. It provides a forum for senior compliance and conduct professionals from managing agents to share insights, address challenges and help shape market-wide approaches to customer outcomes, complaints handling and distribution practices.

The committee engages regularly with Lloyd’s Conduct Assurance and Complaints teams, as well as the Financial Conduct Authority (FCA), to ensure alignment with supervisory priorities and evolving best practices. It also supports the development of guidance and tools to help managing agents implement effective conduct risk frameworks.

Through collaboration and shared learning, the Conduct Committee plays a key role in promoting a consistent and proportionate approach to conduct across the market. Reporting into the LMA Regulatory Committee, its work is guided by objectives that align with broader market goals.