London, 16 May 2025: The Lloyd’s Market Association (LMA) is delighted to announce the winners of the 2025 LMA Claims Awards, revealed yesterday evening at a celebratory event held at Plaisterers’ Hall. The awards honour excellence across the Lloyd’s claims community and spotlight the diverse contributions that continue to drive the market forward.
The winners were selected by an esteemed panel of judges comprising of Matt Bunting, Lloyd’s, Gabrielle Folliard, AXIS Capital, Barbara Rizzi, Arch Insurance, and Stephen Roberts, RiverStone International. The panel considered more than 80 nominations across six nominated categories, recognising individuals and teams who have delivered exceptional service, demonstrated leadership and fostered innovation across the market.
The evening also gave special recognition to two selected awards that celebrate exceptional impact and collaboration across the claims community. The Enduring Impact Award, introduced by LMA CEO Sheila Cameron, was awarded to Charlotte Warr of Sarnia Training for her commitment to training and passion for education. The LMACC Chair Award, introduced by the chairs of the LMA Claims Committee, Chris O’Shea at Markel and Rebecca Hartley at Hiscox, was awarded to the LMA NexGen Claims Group for their cross-market collaborative work on claims talent.
Janine Powell, Claims Director at the LMA, said: “We are proud to celebrate the outstanding achievements of this year’s winners. These awards highlight the innovation, dedication and skill that exists across our claims community, and reinforce the vital role that claims plays in the success of the Lloyd’s market. Congratulations to all those recognised this evening.”
Winners by category:
Claims in Action
Winner: MS Amlin
Claims Innovation
Winner: Brit
Rising Star – Adjusting
Winner: James Duffus (Liberty Specialty Markets)
Rising Star – Operations
Winner: Genevieve Pinson (Munich Re)
Future Leader
Winner: Katie Murphy (W/R/B Underwriting)
Significant Contribution
Winner: Steve Flood (Beazley)
LMACC Chair Award
Winner: NexGen Claims Group
Enduring Impact
Winner: Charlotte Warr (Sarnia Training)
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Media relations contacts
LMA:
Carole Porter, Head of Marketing and Communications | +44 020 3307 3922 | Email: carole.porter@lmalloyds.com
Omnia Partners:
Victoria Sisson, Director | +44 794 129 4872 | Email: victoria.sisson@weareomniapartners.com
About the LMA
The Lloyd’s Market Association (LMA) exists at the very heart of Lloyd’s, a world-leading global marketplace for complex risk where solutions to challenges are delivered every day. All 55 Lloyd’s managing agencies, with a total market stamp capacity of approximately £56.2bn in 2025, and all Lloyd’s members’ agents, are members of the LMA.
We represent our members’ interests to organisations including governments, regulators, and the market’s central supporting body, the Corporation of Lloyd’s. We provide professional and technical expertise in areas ranging from model policy wordings to the implementation of innovative technologies.
We connect with our members to identify and resolve issues facing the market, and work in partnership with Lloyd’s and the other market associations to influence initiatives and outcomes. We operate the market’s most comprehensive technical education service, the LMA Academy.
