Richard leads the delivery of technical training for the Underwriting and Claims Academies. Richard works with internal stakeholders and LMA members to provide high-quality learning and development courses.

Richard has over 35 years’ experience in the insurance market. Before joining the LMA in 2020, he held senior roles in Zurich Insurance, including Global Head of the Commercial Underwriting Academy, UK Commercial Learning & Development Manager and Head of Broker Market for the North West United Kingdom.

Richard holds FCII Chartered Insurer status, a BA (Hons) in History and Geography, and a BA (Hons) in Insurance Management.

Devi leads the delivery of technical training for the Business Operations Academy and Finance & Risk Academies. Devi works with internal stakeholders and LMA members to provide high-quality learning and development courses.

Devi joined the LMA in 2023 and has over 12 years’ experience project managing and deploying training programmes within the financial services sector.

Devi holds an MSc in Human Resources Development, Chartered Institute of Personnel and Development Level 7 and a BA in English Literature & Language.