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Fiona Temple

People, Culture and Academy Director
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People, Culture and Academy Director
Fiona leads the strategic direction of People, Culture and the Academy at the LMA.

Fiona has over 25 years of experience in human resources. Before joining the LMA in 2019, Fiona was Global Head of Talent at Aspen and has held other HR roles in the insurance market, including Global Head of Talent at Catlin. Fiona is a Fellow of the Chartered Institute of Personnel and Development, a liveryman of the Worshipful Company of Insurers, and is qualified in using several psychometric tools.

Fiona holds a LLB (Hons) in Law.

Andy Oakley

Head of LMA Academy
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Andrew manages the design, facilitation and evaluation of all LMA Academy programmes.

Before joining the LMA in 2020, Andrew worked in senior learning, development and talent roles in the insurance market, including Aspen, XL Catlin, Xchanging and QBE.

Andrew holds a BA (Hons) in Geography and a Diploma in Insurance (Dip CII).

Des Bishop

Senior Executive
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Senior Executive, LMA Academy
Working as part of the LMA’s Academy team, Des facilitates the technical training designed to develop the skills and competence of our members’ staff, with a specific focus on middle-level talent.

Anna Marjanovic

Executive
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Executive, LMA Academy
Through a broad range of learning opportunities, Anna actively enhances and equips the market’s talent pool at all career levels within the LMA Academy. The Early Talent Academy enables the successful technical development and knowledge acquisition for early talent entering the market. The early talent offerings span across the five functional roles within the industry that our programmes cover: underwriting, claims, finance, risk and actuarial, business operations and sustainability.

Anna joined the LMA in 2024 and is responsible for our Early Talent Academy. Her focus is on technical training designed to develop the skills and capabilities of our members.

Anna holds an MSc in Performance Psychology, Chartered Institute of Personnel and Development (CIPD) Level 7 Advanced Diploma in Learning & Development (L&D) and a CIPD Level 5 Intermediate certificate in L&D.

Devi Shelat

Senior Executive
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Senior Executive, LMA Academy
Devi leads the delivery of technical training for the Business Operations Academy and Finance & Risk Academies. Devi works with internal stakeholders and LMA members to provide high-quality learning and development courses.

Devi joined the LMA in 2023 and has over 12 years’ experience project managing and deploying training programmes within the financial services sector.

Devi holds an MSc in Human Resources Development, Chartered Institute of Personnel and Development Level 7 and a BA in English Literature & Language.

Richard Smith

Senior Executive
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Senior Executive, LMA Academy
Richard leads the delivery of technical training for the Underwriting and Claims Academies. Richard works with internal stakeholders and LMA members to provide high-quality learning and development courses.

Richard has over 35 years’ experience in the insurance market. Before joining the LMA in 2020, he held senior roles in Zurich Insurance, including Global Head of the Commercial Underwriting Academy, UK Commercial Learning & Development Manager and Head of Broker Market for the North West United Kingdom.

Richard holds FCII Chartered Insurer status, a BA (Hons) in History and Geography, and a BA (Hons) in Insurance Management.